Return & Refund Policy

Return Policy (Applicable to Malaysia only)

Within 7 Days, Customer Satisfaction Policy

Reason For Return	Your Return Must Be As Follows:				1 to 1 Replacment	Reshipment Charges?
Reason For Return	New Condition	Sealed/Unopened Condition	Complete (with accessories, original Package)	Not Damaged/ Spoilt	1 to 1 Replacment	Local Customer
Wrong item delivered to customer	√	√	√	√	√	Borne by IT Hyperstore
Wrong item ordered by customer	√	√	√	√	√	Borne by Customer
Item not as per website content	√	√	√	√	√	Borne by IT Hyperstore
Item not as expected	√	√	√	√	√	Borne by IT Hyperstore
Does not fit/compatable	√	√	√	√	√	Borne by IT Hyperstore
Damaged item	X	X	√	X	√	Borne by IT Hyperstore
Defective when received	X	X	√	√	√	Borne by IT Hyperstore

7 Days Return Policy applies IT to all purchases, only for local customers. Item cannot be returned after 7 days from receiving it.

Which products are not eligible for return?

We will not accept returns for any of the following products:

Category	Non-returnable Products
Mobiles ,Tablets, Consumer Electronics Computers, Laptops, GPS & Cameras	Apple's products (iPhone, iPad, iPod, iMac…) Electronic products with warranty activated or seal broken
Home Appliances	All of the product
Media, Game & Music	Periodical books, newspapers, magazines and journals Videotape, DVD, VCD, audio, video games, software or products of the same type E-books, E-journals, E-coupons, coupons
Other products	Clearance products / Promotion item Free gifts Products exchanged from Premium program

How Are Refund Issued?

Most refunds are issued based on the payment method used at the time of purchase. You will still need to return your items within 14 days.

Late Refund Are Issued?

You can check the status of your refund in Your Orders. If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

Warranty Terms:

After 7 Days, Within Warranty Period
Type of Warranty	Where did you send it to		Reshipment Charges?	Reshipment Charges
Type of Warranty	Manufacturer's Authorised Service Centre	ITHyperstore Warehouse	Local Customer	Overseas Customer
Manufacturer Warranty	√	√	Borne by Customer
IT Hyperstore Warranty	X	√	Borne by Customer

For warranty cases, all reshipment charges to send to IT Hyperstore Warehouse is borne by customer
For international customers, all charges pertaining to the reshipment, customs clearance, permits and any other charges are to be borne by the customer
For items with manufacturer warranty, customer is advised to liaise directly with the manufacturer’s authorized service center. Only in specific cases, items with manufacturer warranty can be sent to IT Hyperstore for assistance and further action. Please check with the customer care for which items are applicable
For items with IT Hyperstore warranty, customer is required to send it to IT Hyperstore
Warranty cases are deemed for all purchases that exceed the 7 Days Return Policy

1 to 1 Replacement

IT Hyperstore offers free "1 to 1 replacement" on all products items for the first 7 days upon receiving of goods (on manufacturer defects only).

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in an original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. IT Hyperstore will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their refund within 2 weeks time after the confirmation.

Please return your purchase to the following address:

SUITE 11.01, LEVEL 11, SOUTH WING, MENARA OBYU,
4, JALAN PJU 8/8A,DAMANSARA PERDANA,
47820, PETALING JAYA, SELANGOR

Please contact us at 03-61430070 if you have any questions or doubts.

Product information, check order status enquiry:

1. info@ithyperstore.com

2. cyruschen@ithyperstore.com

Warranty Claim enquiry > info@ithyperstore.com

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